“Unit is already bound” when pairing
Someone has already registered this unit to an account.
If the unit is brand new
Someone registered it before you, which usually means it was a return. Contact the seller right away and ask about a swap. Then call us at (888) 540-1504 with your receipt or a screenshot of the invoice. If you want to keep it, we can unbind it while you’re on the phone.
If it’s your unit
Sign in with the email you used the first time. Forgot your password? Tap Forgot password, or call us with proof of purchase and we’ll reset the account.
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