The app won't connect over Bluetooth

Check that the unit has power, then check the app's permissions.

1. Plug the unit in

The Bluetooth and WiFi radios need power. A brand-new unit sitting in the box won’t show up in the app. Plug it into a live pedestal first.

2. Use the right app

Each generation has its own app. See Which app do I need?

3. Allow Bluetooth for the app

This often happens after an app or phone update. Turning on Bluetooth for the phone isn’t enough. The app needs permission too:

  1. Open your phone’s Settings → Apps → Power Watchdog.
  2. Turn on Bluetooth access.
  3. On Android, open Permissions and make sure nothing is listed under Denied.
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