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Troubleshooting
Error codes & lights
Error codes on the displayWhat each code means, what to do, and whether power comes back on its own.→App & connection
Which app do I need?There are three Power Watchdog apps. The wrong one gives a “BLE wrong format” error.→The app won't connect over BluetoothCheck that the unit has power, then check the app's permissions.→Set alerts in the Gen I appChoose your voltage and amp alerts, and stop false “outside limits” alerts.→Power keeps cutting out
Using it with a generatorMost portable generators need a ground bonded neutral plug.→My GFCI trips when the surge protector is plugged inAll surge protectors leak a small current to ground. Use a non-GFCI outlet.→Installation
Mine didn't come with a remote displayCorrect. The app is the display.→Can I convert a portable unit to hardwired?Not by modifying it. That voids the warranty.→Where you can use it
50A RV on a 30A pedestalUse a dog-bone adapter, and watch your amps in the app.→I heard a “pop” on my new 30A outlet at homeThe outlet is probably wired for 240V. Test it before plugging in again.→Can I use it on a docked boat?Surge protectors and voltage boosters: no. The SafeView inlet: yes.→Will it work with solar or a battery generator?No. Surge protectors aren't for DC sources.→Specifications
Amps30A or 50A, 120V
Max watts3,600 W (30A) · 12,000 W (50A)
Surge rating3,000 J (30A) · 6,100 J (50A)
StatusLights on the front. 3 green means good power.
Weather ratingIP65 outdoor
